Frequently Asked Questions

If there are any questions that are not listed here, please get in touch with me at

All That Glitters, The Bonnie Reeves Jewelry Collection.

SHIPPING


How do I know if my order has shipped? You will receive a shipping confirmation email with your tracking number (if applicable) once your order has been shipped. Orders are subject to verification and acceptance before shipping.
What carrier do you use? We use USPS to ship to all our USA customers via Priority Mail. We currently do not ship internationally. How do I get free shipping? Free shipping on orders over $100. Express shipping to be paid by customer.
How much does it cost to ship overnight? Overnight shipping cost depends on the destination of the package. The additional cost for overnight shipping will be determined at checkout. Do you ship to PO boxes? At this time, we do not accept PO Boxes for delivery.
What happens if I refuse the package? If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to All That Glitters / Bonnie Reeves. This amount will be deducted from your merchandise refund.
Tracking shows my package has arrived, but I do not see it. Occasionally carriers experience service disruptions that will result in delayed shipments. Please allow 5 business days for delay issues to resolve.
What payment methods do you accept? We accept PayPal. You will be able to pay with credit card through PayPal.




RETURNS


What is your return policy? Since most all pieces are one of a kind, I need to charge 25% restocking fee Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions. Item must be returned within 15 days of date of purchase. Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.
Do you offer exchanges? We do not currently offer exchanges for merchandise.
I received an incorrect/defective/damaged item. What do I do? If you receive an incorrect or defective item, please email me a photo of the item you received with a brief description of the issue.




CUSTOMIZED ORDERS


Custom orders are not available at this time, however all of my pieces are either one of a kind or extremely limited edition, I do not copy or mass produce.




REPAIRS


How much is the repair fee? All of my pieces are guaranteed and I repair them free of charge. How can I get my item repaired? Send photo and approximate date you purchased the piece.
My item is tarnished, can this be repaired? Tarnish is a cleaning issue and not a repair. Please see care of your jewelry.
How long do repairs take? This will depend on the complexity of the piece and if you were able to send all the stones back to me. If stones are lost, It will depend on availability of missing pieces and
it could take a bit longer than the 4-6 weeks.
I lost one earring, what should I do? I will do my very best to match stones. This is also done free of charge.
How can I check on the progress of my repair? email me and I will advise.




CARING FOR YOUR JEWELRY


The wire used in crocheted and Kumihimo pieces is coated and will not tarnish or dull. For sterling silver and gold fill clasps and cones, use a soft polishing cloth. Do not wear jewelry when bathing or exercising. Avoid applying creams, perfume and hairspray when wearing your jewelry.